Customer Reviews

What property managers say about Velaris

We built Velaris for one audience: professional property managers. The feedback we hear most isn't about price — it's about finally working with an insurance partner that understands the business.

4.8/5

Average rating

500+

Properties covered

All 50 states

Licensed nationwide

2 days

Most claims paid

From property managers like you

These are illustrative testimonials based on the feedback we hear from property managers every day. As we grow, we'll replace them with named, verified reviews.

We had a kitchen fire at one of our beach houses during peak season. Velaris had the claim reviewed in 24 hours and payment in our account within two days. Our old broker took weeks just to acknowledge a claim.

Rachel Dominguez

Director of Operations, Coastal Haven Rentals

120 properties

Claims speed

Onboarding 85 properties sounds like a nightmare, but their team connected to our PMS and had everything live in under a week. No spreadsheets, no back-and-forth emails with unit lists. It just worked.

Marcus Chen

CEO, Summit Property Group

85 properties

Onboarding

Damage Control changed our P&L. We used to eat $30-40k a year in guest damage across our portfolio. Now guests pay a protection fee at booking and we actually generate revenue from the program instead of losing money.

Tanya Okafor

VP of Finance, Lakeside Management Co.

210 properties

Damage Control revenue

Liability Control is the first liability product I've seen that actually makes sense for property managers. One program, clear coverage, and I don't have to explain to homeowners why they need three separate policies.

James Whitfield

Owner, Whitfield Vacation Homes

55 properties

Liability Control

The COI process alone was worth switching. Our homeowners used to wait days for certificates. Now they pull them from the dashboard whenever they need one. It cut our admin time in half.

Priya Sharma

Operations Manager, Evergreen Stays

340 properties

COI process

Most insurance companies treat property managers like a weird subcategory of commercial real estate. Velaris actually understands our business — turnovers, seasonal pricing, PMS integrations, homeowner relationships. It shows in every conversation.

David Kaplan

Co-Founder, Ridgeline Hospitality

475 properties

Industry expertise

Why property managers choose Velaris

The patterns in our reviews come back to four things.

Claims that don't drag on

Most covered claims are reviewed and paid within two business days. No drawn-out back-and-forth, no months of waiting.

Coverage designed for your risks

Every policy is built around the specific exposures property managers face — not adapted from a generic commercial template.

Revenue, not just cost

Damage Control turns protection into a revenue line. Guests pay at booking, and the majority of the fee stays with your company.

A team that speaks your language

When you call, you talk to people who know the difference between a damage waiver and a security deposit — and why it matters to your margins.

See what the right coverage partner looks like

Talk to us about a coverage program built around your portfolio — not someone else's.

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